We are: Identity People Australia
Referred to as: IPA, we, us, our
Our address is: PO Box 309
Cremorne Junction NSW 2090
You are: our Customer
The terms and conditions
In this agreement:
“Carrier” means any person or business contracted by us to carry Goods from us to you, whether all or part of the distance.
“Goods” means any goods or service we offer for sale.
“Written Material” means any informational material published by us in any medium with a view to providing information to our customers or prospective customers.
2 Our contract with you
2.1 Orders for consumables and supplies (excluding customised goods) will be accepted without confirmation as long as the price on the order matches Identity People Australia’s (IPA) price list. If no price is on the order the current price list price will be used to fill the order. Where the price is less than the current price list price an email will be sent to inform of the correct pricing and the pricing will need to be accepted by you to proceed with the order. Which Goods are considered consumables and supplies is at the complete discretion of Identity People Australia.
2.2 For all products and services not described in clause 2.1, we shall accept your order by e-mail confirmation or by invoice of the Goods to you at the agreed price. That is when our contract is made.
2.3 It is possible that the price may have increased from that posted in our Written Material. We reserve the right to charge the increased price.
2.4 All descriptions, weights and sizes of Goods are those of the original manufacturers and you may not rely on their accuracy. Accordingly, any such description shall not form part of this Agreement.
2.5 If we do not have the Goods you order in stock, we may offer you alternatives before we dispatch your order. If this happens you may:
2.5.1 accept the alternatives we offer;
2.5.2 cancel your order;
2.5.3 leave the order valid, but tell us to omit the out-of-stock item.
2.6 If we owe you money (for this or any other reason), we will credit your account with Identity People Australia or we will credit your credit or debit card as soon as reasonably practicable but in any event no later than 30 days from the date of your order.
2.7 Identity People Australia are not experts and do not hold themselves out to be experts in the Goods. You may not rely on Identity People Australia as an expert.
2.8 Goods are at your risk from the moment they are picked up by the Carrier from our warehouse.
3 Price and Payment
3.1 Unless by prior arrangement, in writing accepted by Identity People Australia you must pay us the full price of your order before we will send any part of it.
3.2 A processing Fee of 1.75% for Mastercard or Visa and 2.75% for Amex will be added to all card payments. Other banking charges by the receiving bank on payments to us will be borne by us. All other charges relating to payment in a currency other than AUS Dollars will be borne by you.
3.3 Any details given by us in relation to exchange rates are approximate only and may vary from time to time.
3.4 You will pay all sums due to us under these terms by the means specified without any set-off, deduction or counterclaim.
4 Information you give us
4.1 You agree that you have provided, and will continue to provide accurate, up to date, and complete information about yourself. We need this information to provide you with the Goods.
5.1 Deliveries will be made by the Carrier to the address stipulated in your order. You must ensure that someone is present to accept delivery.
5.2 If we are not able to deliver your Goods within 30 days of the date of your order, we shall notify you by e-mail to arrange another date for delivery.
5.3 We may deliver the Goods in instalments if the Goods are not available at the same time for delivery.
5.4 We are not bound by an estimated delivery date and shall not be liable for any loss or damage sustained by you as a result of late delivery.
6 Taxes, duties and import restrictions
6.1 Where Goods are to be delivered to a country other than Australia, IPA have no knowledge of, and no responsibility for, the laws in your country of residence.
6.2 You are responsible for purchasing Goods which you are lawfully able to import and for the payment of import duties and taxes of any kind levied in your country of residence.
7 Returned Goods
Identity People Australia will not accept the return of any goods except in accordance with law and the terms and conditions listed below.
7.1 Any Goods which have been personalised or amended from their original state upon your request cannot be returned under any circumstances.
7.2 We may refuse to accept the return of any Goods which you decide after purchase that you no longer want or need or which are damaged by you after delivery.
7.3 We will only accept the return of faulty Goods, or other Goods if we are notified in writing, of any alleged fault or issue within a reasonable time after the supply of the Goods having regard to the following:
(a) The type of Goods;
(b) The use to which you are likely to put the Goods;
(c) The length of time for which it is reasonable for them to be used; and
(d) The amount of time for which it is reasonable for them to be put before such a failure becomes apparent.
7.3.1 Pursuant to proper notification in accordance with clause 7.3; the Goods must be returned to us within 21 days of notification.
7.3.2 Unless the Goods are faulty, the Goods must not be removed from their packaging or used in any way. Where the Goods have been removed from their packaging, the original packaging must be returned with the Goods.
7.3.3 The faulty Goods or other Goods must otherwise be undamaged and returned in the same condition as they were supplied to you.
7.4 If a return of non-faulty Goods is accepted, and where the Goods are not returned in accordance with the terms herein, we reserve the right to reduce any payment refunded to you by a restocking fee in an amount in our sole discretion.
7.5 After we have received the Goods, and verified the alleged faults if necessary, we will credit your account with Identity People Australia or debit/credit card within 30 days from the date of return.
7.6 You are liable for any costs associated with the return of the Goods to us.
7.7 We are under no obligation to collect or recover the Goods from you. If you request that we collect the Goods then our costs of the collection and return will be payable by you.
8.1 Except where a contract as described in clause 2.2 already exists we may make improvements or changes to our Written Material or to any of the Goods, at any time and without advance notice.
8.2 You are advised that Written Material may include technical inaccuracies or typographical errors.
8.3 We give no warranty and make no representation, express or implied, as to:
8.3.1 the adequacy or appropriateness of the Goods and Services for your purpose;
8.3.2 the truth of any information given in our Written Material;
8.3.3 any implied warranty or condition as to merchantability or fitness of the Goods for a particular purpose;
8.3.4 compliance with any law; and
8.3.5 non-infringement of any right.
8.4 We are not liable in any circumstances for special, indirect or consequential loss or any damages whatsoever resulting from loss of use, loss of data or loss of revenues or profits, whether in an action of contract, negligence or otherwise, arising out of or in connection with your use of our web site or the purchase of Goods.
8.5 Except for a claim for personal injury, in any claim against us our liability is limited to the value of the goods you have purchased in the contract which is the subject of the dispute.
You agree to indemnify us against any claim or demand, including lawyers’ fees on an indemnity basis, made by any third party due to or arising in any way out of your use of the Goods, or the infringement by you, of any intellectual property or other right of any person.
10 Contractual Limitation
Where we provide Goods without specific charge, then it (or they) is deemed to be provided free of charge, and not to be associated with any other service for which a charge is made. Accordingly, there is no contractual nor other obligation upon us in respect of any such Goods or services.
If any of these terms is at any time held by any jurisdiction to be void, invalid or unenforceable, then it shall be treated as changed or reduced, only to the extent minimally necessary to bring it within the laws of that jurisdiction and to prevent it from being void and it shall be binding in that changed or reduced form. Subject to that, each provision shall be interpreted as severable and shall not in any way affect any other of these terms.
12 No Waiver
No waiver by us, in exercising any right, power or provision hereunder shall operate as a waiver of any other right or of that same right at a future time; nor shall any delay in exercise of any power or right be interpreted as a waiver.
13 Dispute Resolution
In the event of a dispute arising out of or in connection with these terms or any contract between you and us, then you agree to attempt to settle the dispute by engaging in good faith with us in a process of mediation before commencing arbitration or litigation.
14 Force majeure
We are not liable for any breach of our obligations resulting from causes beyond our reasonable control including strikes of our own employees or supply or delivery issues.
15 Governing Law
This Agreement shall be governed by and construed in accordance with the law of Queensland. This agreement shall not be governed by the United Nations Convention on Contracts for the International Sale of Goods, the application of which is hereby expressly excluded.
16 Personal Properties Securities Act 2009 (“PPSA”)
16.1 Unless and until you have paid for the Goods and associated charges in full you acknowledge and agree that:
16.1.1 Identity People Australia holds a Security Interest (“SI”) and/or a Purchase Money Security Interest (“PMSI”) in the Goods supplied by Identity People Australia;
16.1.2 The Goods will not pass to you or form part of your inventory for the purposes of the PPSA or otherwise;
16.1.3 Identity People Australia have the right to enter your property to seize the Goods if you are in default under this agreement.
16.2 If requested by Identity People Australia, you must promptly and without undue delay execute any documents and provide all information required in order to complete a Financing Statement (as defined in the PPSA) and comply with any other reasonable requests by Identity People Australia to ensure that Identity People Australia’s SI and PMSI are perfected.
16.3 You must notify Identity People Australia immediately in writing of any change in your name and must also provide to Identity people Australia all information required to complete a Financing Change Statement (as defined in the PPSA).
16.4 You waive all rights to receive a copy of the verification statement confirming registration of a Financing Statement or a Financing Change Statement in relation to Identity People Australia’s SI and/or PMSI.
16.5 You are responsible for all costs, expenses and other charges incurred, expended or payable by Identity People Australia in relation to the registration of any and all Financing Statements or Financing Change Statements.
16.6 You waive all rights under sections 95 (notice of removal of accession), 118 (enforcing security interests in accordance with land law decisions), 121(4) (enforcement of liquid assets), 125 (obligation to dispose of or retain collateral), 128 (secured party may dispose of collateral), 129 (disposal by purchase), 130 (notice of disposal), 132(3)(d) (contents of statement of account after disposal), 132(4) (statement of account if no disposal), 135 (notice of retention), 142 (redemption of collateral) and 143 (reinstatement of security interest) of the PPSA and you and Identity People Australia agree that those provisions do not apply to this agreement or any supply of Goods pursuant to this agreement.