7 Returned Goods 

Identity People Australia will not accept the return of any goods except in accordance with law and the terms and conditions listed below.

7.1 Any Goods which have been personalised or amended from their original state upon your request cannot be returned under any circumstances.

7.2 We may refuse to accept the return of any Goods which you decide after purchase that you no longer want or need or which are damaged by you after delivery.

7.3 We will only accept the return of faulty Goods, or other Goods if we are notified in writing, of any alleged fault or issue within a reasonable time after the supply of the Goods having regard to the following:

(a) The type of Goods;

(b) The use to which you are likely to put the Goods;

(c) The length of time for which it is reasonable for them to be used; and

(d) The amount of time for which it is reasonable for them to be put before such a failure becomes apparent.

7.3.1 Pursuant to proper notification in accordance with clause 7.3; the Goods must be returned to us within 21 days of notification.

7.3.2 Unless the Goods are faulty, the Goods must not be removed from their packaging or used in any way. Where the Goods have been removed from their packaging, the original packaging must be returned with the Goods.

7.3.3 The faulty Goods or other Goods must otherwise be undamaged and returned in the same condition as they were supplied to you.

7.4 If a return of non-faulty Goods is accepted, and where the Goods are not returned in accordance with the terms herein, we reserve the right to reduce any payment refunded to you by a restocking fee in an amount in our sole discretion.

7.5 After we have received the Goods, and verified the alleged faults if necessary, we will credit your account with Identity People Australia or debit/credit card within 30 days from the date of return.

7.6 You are liable for any costs associated with the return of the Goods to us.

7.7 We are under no obligation to collect or recover the Goods from you. If you request that we collect the Goods then our costs of the collection and return will be payable by you.